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Policies

ORDERING GUIDELINES FOR ELVEN VELVET
  • Most of the garments at the Elven Velvet shop are from the ready to wear line and will be made when ordered. Because much of the velvet we work with is no longer manufactured we do not have garments ready made in all colors and sizes. These pieces will be made and shipped within a couple of days of the orders being placed. Please be accurate when placing an order by size according to the charts provided. Should your measurements vary slightly from those on the chart please indicate this in your “order notes”- slight changes from the standard pattern will incur few or no charges. You can also call for the accuracy and not to incur the 15% restocking fee.
  • Some of the garments for sale are "one of a kind" and will be shipped as ordered.
  • Other garments are custom made and will often, depending on the design, take more time-to be discussed with the client.

PAYMENT
Preferred form of payment is Paypal. Checks and money orders will be accepted though there will be a lag time while the check clears.

SHIPPING
Shipping & Handling Charges
Value of Order S&H Charges
$0.00 - 25.00 $4.00
$25.01 - 50.00 $9.00
$50.01 - 75.00 $11.00
$75.01 - 100.00 $13.00
$100.01 - 150.00 $15.00
$150.01 - 200.00 $17.00
$200.01 - 300.00 $19.00
$300.01+ - $23.00

International Shipping & Handling Charges
Value of Order S&H Charges
$0.00 - 25.00 $7.00
$25.01 - 50.00 $13.00
$50.01 - 75.00 $16.00
$75.01 - 100.00 $19.00
$100.01 - 150.00 $22.00
$150.01 - 200.00 $25.00
$200.01 - 300.00 $28.00
$300.01+ $32.00

Shipping costs posted are for USPS priority mail if other shipping is desired please specify. Extra cost will be the responsibility of the buyer.

REFUNDS AND EXCHANGES

THERE IS A 20% RE-STOCKING FEE ON ALL RETURNS AND EXCHANGES.

Items must be returned in unworn, unused condition with original wrapping within 10 days of receipt.

Because Elven Velvet is a "cottage industry", sole proprietorship business we would like to know why a client is returning something and would ask that they contact us with their concerns. Your comfort and satisfaction are of the utmost!